Payment Policy

At Lily Shops, we are committed to providing our customers with a seamless, secure, and flexible shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and the terms surrounding your purchase with us.

Accepted Payment Methods

We accept a wide range of secure payment methods to accommodate our customers worldwide:

  • Credit & Debit Cards:

    • Visa

    • Mastercard

    • American Express

    • Discover

    • Diners Club

    • Maestro

    • UnionPay

  • Digital Wallets & Online Payment Platforms:

    • Apple Pay

    • Google Pay

    • PayPay

  • Local Payment Methods:

    • Bancontact

    • iDEAL

    • Klarna (Buy Now, Pay Later options available)

Payment Processing

  • All payments are processed in British Pounds Sterling (GBP) unless otherwise stated.

  • Upon placing an order, your payment method will be charged immediately to confirm the purchase.

  • You will receive an email confirmation upon successful payment and order processing.

  • If a payment fails or is declined, the order will not be processed until the issue is resolved. You may be contacted for alternative payment arrangements.

Klarna Payments (Buy Now, Pay Later)

For eligible customers, we offer Klarna as a flexible payment option:

  • Klarna may allow you to pay in instalments or delay payment, subject to approval.

  • All Klarna transactions are governed by Klarna's Terms & Conditions.

  • Lily Shops is not responsible for Klarna's decisions or timelines. For any Klarna-related issues, please contact Klarna directly.

Security & Privacy

  • All transactions on our platform are encrypted and processed via secure payment gateways.

  • We do not store your full payment details on our servers.

  • Your privacy and security are important to us. For more information, please review our [Privacy Policy].

Currency Conversions & Fees

  • International customers may see prices converted into their local currency, but payments are processed in GBP.

  • Your bank or payment provider may charge additional fees (e.g., foreign transaction or conversion fees). These fees are your responsibility and are not imposed by Lily Shops.

Order Verification

To prevent fraud, we may conduct verification checks before processing high-value orders or those flagged by our system. This may include:

  • Requesting additional identification or billing confirmation.

  • Contacting the customer via phone or email.

Failure to comply with verification requests may result in the cancellation of your order.

Business Information

Trade Name: Lily Shops
Business Phone: +44 7827 535656
Business Email: info@lillyshops.com
Business Address: 87 Great Eastern Street, London EC2A 3HZ, United Kingdom